9 general skills or competencies (Job family competencies) for Office Services Assistant I
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
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Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
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Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
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Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
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Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
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Skill definition-Governing and managing data to achieve data governance and data management objectives.
Level 1 Behaviors
(General Familiarity)
Describes the importance of data control in maintaining data accuracy and quality.
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Level 2 Behaviors
(Light Experience)
Conducts basic compliance assessments to identify potential risks to data protection.
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Level 3 Behaviors
(Moderate Experience)
Maintains consistency in executing data control procedures to ensure and improve data integrity.
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Level 4 Behaviors
(Extensive Experience)
Manages data access to all sources to protect the privacy and rights of the data's subject.
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Level 5 Behaviors
(Mastery)
Develops internal data control to ensure data integrity and quality within the applications assigned.
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12 soft skills or competencies (core competencies) for Office Services Assistant I
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
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Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
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Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
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Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
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Level 5 Behaviors
(Mastery)
Leads the evaluation and improvement of our organization's performance.
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Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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Summary of Office Services Assistant I skills and competencies
There are 0 hard skills for Office Services Assistant I.
9 general skills for Office Services Assistant I, Computer Literacy, Data Control, Data Entry, etc.
12 soft skills for Office Services Assistant I, Knowledge of Organization, Innovation, Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Services Assistant I, he or she needs to be proficient in Knowledge of Organization, be proficient in Innovation, and be proficient in Attention to Detail.